Privacy & Cookie Policy

1. Introduction

This Privacy Policy explains how personal data is collected, used and protected when you visit this website or contact us.

This website is operated by 'London Refurb Guide', a sole trader.

The website is built and hosted using Wix.com Ltd, which provides the online platform used to collect enquiries and communicate with users.

Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are (Data Controller)

'London Refurb Guide' is the data controller for personal data collected through this website.

If you have any questions about this policy or how your data is handled, you can contact:
[Your email address]

3. What personal data we collect

We may collect:

Name
Email address
Phone number (if provided)
Property and project-related information
Any other information you choose to provide

We do not intentionally collect sensitive personal data.

4. How we collect personal data

Personal data is collected when you:

Submit a form on this website
Request a clarity call
Contact us by email
Voluntarily provide information during correspondence

5. How we use your data

Your data is used to:

Respond to enquiries
Assess whether advisory services are suitable
Communicate regarding your enquiry
Maintain internal records related to advisory services

We do not use personal data for automated decision-making.

6. Legal basis for processing

We process personal data under the following lawful bases:

Legitimate interests — responding to enquiries and operating advisory services
Consent — where you submit information via a form

Consent can be withdrawn at any time.

7. Wix as data processor

This website is hosted on Wix.com.

Personal data may be stored through Wix’s data storage, databases and applications. Wix acts as a data processor on our behalf and processes data in accordance with its GDPR obligations.

8. Data security

Appropriate technical and organisational measures are in place to protect personal data.

Access to personal data is limited to what is necessary for advisory purposes.

9. Data retention

Personal data is retained only as long as necessary to:

Respond to enquiries
Maintain advisory records
Comply with legal obligations

You may request deletion of your data at any time.

10. Sharing personal data

Personal data is not sold, rented or traded.

It may be shared only where necessary with:

Professional advisers (e.g. legal, insurance)

Service providers supporting website or email functionality

11. Your rights

You have the right to:

Access your personal data
Request correction
Request deletion
Object to or restrict processing

Requests can be made via [Your email address].

12. Cookies

This website uses cookies and similar technologies provided by Wix to ensure functionality and understand site usage.

See the Cookie Policy for details.

13. Changes to this policy

This policy may be updated from time to time.
The latest version will always be published on this website.

Cookie Policy

This website uses cookies and similar technologies provided by Wix.com Ltd.

Cookies are small text files placed on your device to help the site function and to understand how visitors use it.

Types of cookies used:

Essential cookies
Analytics cookies (where enabled)

No advertising or profiling cookies are used.

Cookie preferences can be managed via the cookie banner or browser settings.